Fujifilm team pulls together to maintain service in lockdown

As the impact of the pandemic started to hit the UK in March, the team at Fujifilm was determined to provide the best service possible. While most of the organisation started to work from home, a core team remained at the Bedford headquarters.

Engineers have been busy in the workshop getting mobile systems configured and out to customers, the supply chain team has retained a presence on-site to manage orders and deliveries, while customer service representatives had their systems configured to work remotely.

“Our large team of applications specialists are all ex-radiographers, and Fujifilm was happy to support one member of the team who decided to return to the NHS for a two-month secondment as a practising radiographer,” states the company.

Applications specialists and engineers have continued to deliver existing projects, essential servicing and installations of the mobile x-ray systems that are being used in the management of COVID-19 patients.

Although the mammography CPD programme planned for the spring was put on hold, a series of free e-learning sessions offer ongoing development. First topics were tomosynthesis and patient comfort, with more e-learning sessions planned while lockdown continues.

Fujifilm Medical Systems UK general manager Adrian Waller said: “Across the business individuals and teams have overcome challenges, adapted to new ways of working, developed innovative solutions for difficult situations and demonstrated a commitment to going above and beyond in the support of our customers.”

Lead picture: Fujifilm clinical application specialist Jacob Morgan at Princess Royal University Hospital

Published on the front page of the July 2020 issue of RAD Magazine.