Fujifilm’s survey highlights effective service delivery during pandemic

A survey commissioned by Fujifilm to assess its service response during the COVID-19 pandemic has highlighted the good levels of support the company has provided to customers throughout.

In response to the question: “During the COVID-19 pandemic, how would you rate the support you have received from Fujifilm?” the results were positive, with 100 per cent rating the service response as good, very good or excellent.

“Fujifilm UK strives to deliver the best service possible, and over recent years we have invested in a number of areas to improve customer experience,” said Fujifilm Medical Systems UK general manager Adrian Waller. “A key element is our continued commitment to a UK-based customer support centre, where our customers get a direct line to an engineer who can help to diagnose the fault immediately.

Picture: Fujifilm’s applications specialist team has been working hard to ensure reliable support for customers.

See the full report on page 4 of the November 2020 issue of RAD Magazine.

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