A major NHS provider organisation have banked £0.4m of savings and are on track to save almost £1m over the next 5 years since changing the providers of their tier 2 diagnostic imaging maintenance contracts to Mi Healthcare, an established provider with 25 years NHS experience.
Mi Healthcare, a framework provider, with offices based in Knowsley and Cumbernauld and with nationwide engineering coverage, have delivered the specified services for c£0.2m per annum less than the hospital’s previous providers. This amounts to a 38% saving. Furthermore, as the provider have consolidated their service provision through Mi Healthcare they have been able to work closely together with a sole provider, develop an excellent relationship and have seen an improvement in response rates to repairs (normally the same day and always the next day), the level of first time fixes (averaging 93% over the first 2 years of the contract) and increased system availability (98% up-time over the first two years of the contract).
The relationship, performance and financial improvements have been achieved through the Mi Healthcare Guarantee contract, the key features of which are:
- A fully comprehensive maintenance contract with a fixed upper cost level to insure against high cost repairs and ensure risk to the hospital facility is mitigated.
- The de-coupling of the costs of planned preventative maintenance within the contract from the cost of parts required for reactive repairs on a 60:40 split.
- The opportunity to make pass through savings on the 40% of the contract reserved for parts costs, if the parts are not required then the hospital facility does not pay this element of the overall contract.
The provider organisation has benefitted from fully comprehensive cover which caps costs and still affords benefit from savings where parts aren’t required in reactive repairs. A win-win for the provider. Additionally, quality and performance standards have been improved by a committed team of engineers and service desk staff focused on supporting the provider to improve patient access times, early and accurate diagnosis, care and outcomes. At a time when the capacity of critical diagnostics, in support of effective, highly quality and efficient patient pathways, may be reduced and severely tested as we all adapt to post COVID-19 service management it has never been more important that healthcare capacity is up and running, maintained appropriately and available for patients when its needed. The Mi Healthcare team through the Mi Guarantee contract have delivered this in partnership with the providers Imaging department and will be able to do so for your organisation too. As this is a contractual change with an established framework provider service improvements and savings can be made at pace, without impacting departmental operating procedures or patient pathways and without the need for complex change programmes or change management processes.
This news story has been sponsored by the companies concerned and does not represent the views or opinions of RAD Magazine.